Source note · Troubleshooting Amazon Connect softphone and CCP audio
Agent workspace VDI audio optimization is selected with the VDIPlatform query parameter, whose documented values are CITRIX_413 (Citrix), AWS_WORKSPACE (Amazon WorkSpaces), OMNISSA (Omnissa) and AZURE (Azure Virtual Desktop or Windows 365).
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- VDI audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Use the agent workspace to optimize audio for Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop, and Windows 365 cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'How to use audio optimization in the agent workspace', subsection 'Use without SSO based login', step 2
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-param-values. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-param-values
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-vdi-param-values,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-vdi-param-values},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-vdi-param-values},
note = {Source note amazon-connect-ccp-audio-troubleshooting-vdi-param-values, checked 2026-10-02}
}