Data retention in the Connect Customer analytics data lake

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/data-lake-data-retention.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• The analytics data lake keeps a fixed, non-configurable rolling 25-month window with the cutoff moving at 00:00 UTC; to keep data longer, customers must copy it to storage they control, for example with CTAS or UNLOAD queries into their own S3 bucket. in context
• In the data lake, the contact_record table ages out by its disconnect_timestamp column. in context
• The Amazon Connect analytics data lake keeps a fixed, rolling 25-month window of data that cannot be changed; to keep data longer, for example for statutory retention, customers must copy it to storage they control before it ages out. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Data retention in the Connect Customer analytics data lake. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-data-lake-retention

BibTeX

@misc{warmtransfer-aws-connect-data-lake-retention,
  title  = {Data retention in the Connect Customer analytics data lake},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-data-lake-retention},
  note   = {Amazon Web Services, accessed 2026-09-24}
}