Configure agent settings in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/configure-agents.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS Site Terms (license of documentation text not verified this run); no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents have 20 seconds to accept a voice or chat contact (30 seconds for a task), after which their status becomes Missed and the contact routes to the next available agent; this window is not configurable. in context
• In a user's settings the Phone Type is Soft phone or Desk phone; desk phones require the agent's number and incur outbound telephony charges when answering inbound calls, and for soft phone AWS recommends enabling persistent connection. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Configure agent settings in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-configure-agents

BibTeX

@misc{warmtransfer-aws-connect-configure-agents,
  title  = {Configure agent settings in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-configure-agents},
  note   = {Amazon Web Services, accessed 2026-09-30}
}