Source note · Troubleshooting Amazon Connect softphone and CCP audio
When an agent's phone type is Desk phone, Amazon Connect incurs outbound telephony charges for inbound calls answered on that phone.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent phone type
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure agent settings in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · 'To configure agent settings' step 5, Important note under Desk phone
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-deskphone-charges. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-deskphone-charges
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-deskphone-charges,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-deskphone-charges},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-deskphone-charges},
note = {Source note amazon-connect-ccp-audio-troubleshooting-deskphone-charges, checked 2026-10-02}
}