Source note · Setting up an Amazon Connect instance
Agents have 20 seconds to accept a voice or chat contact (30 seconds for a task), after which their status becomes Missed and the contact routes to the next available agent; this window is not configurable.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- users
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure agent settings in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Note above 'To configure agent settings'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-accept-window. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-accept-window
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-accept-window,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-accept-window},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-accept-window},
note = {Source note amazon-connect-instance-setup-accept-window, checked 2026-09-30}
}