Source note · Setting up an Amazon Connect instance
In a user's settings the Phone Type is Soft phone or Desk phone; desk phones require the agent's number and incur outbound telephony charges when answering inbound calls, and for soft phone AWS recommends enabling persistent connection.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- users
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure agent settings in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · To configure agent settings, item 5
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-agent-phone-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-agent-phone-type
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-agent-phone-type,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-agent-phone-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-agent-phone-type},
note = {Source note amazon-connect-instance-setup-agent-phone-type, checked 2026-09-30}
}