Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP)

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/transfers.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the CCP an agent transfers to an external number by calling it from Quick connects or the number pad, choosing Join once it connects, then choosing Leave to complete the transfer. in context
• A customer can have multiple contact records because a record completes when the flow or agent interaction ends; linked records share initial, next and previous contactId fields. in context
• After an agent initiates a transfer in the CCP, the customer is placed on hold and the agent is connected to the transfer destination. in context
• Once the transfer destination answers, the agent can choose Join to conference the caller, destination and agent, then choose Leave to complete the transfer and exit the call. in context
• In the CCP an agent on a contact can transfer to a quick connect, or choose Number pad, enter an external number and choose Call. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP). WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-ccp-transfers

BibTeX

@misc{warmtransfer-aws-connect-ccp-transfers,
  title  = {Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-ccp-transfers},
  note   = {Amazon Web Services, accessed 2026-09-25}
}