Source note · Microsoft Teams with Amazon Connect
In the CCP an agent on a contact can transfer to a quick connect, or choose Number pad, enter an external number and choose Call.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · To transfer to a quick connect or to an external number, steps 1 and 2
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-ccp-number-pad. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-ccp-number-pad
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-ccp-number-pad,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-ccp-number-pad},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-ccp-number-pad},
note = {Source note teams-with-amazon-connect-ccp-number-pad, checked 2026-09-25}
}