Source note · Microsoft Teams with Amazon Connect
Once the transfer destination answers, the agent can choose Join to conference the caller, destination and agent, then choose Leave to complete the transfer and exit the call.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · To transfer to a quick connect or to an external number, steps 3 and 4
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-ccp-join-leave. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-ccp-join-leave
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-ccp-join-leave,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-ccp-join-leave},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-ccp-join-leave},
note = {Source note teams-with-amazon-connect-ccp-join-leave, checked 2026-09-25}
}