Source note · Microsoft Teams with Amazon Connect
A customer can have multiple contact records because a record completes when the flow or agent interaction ends; linked records share initial, next and previous contactId fields.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact records
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Transfers create multiple contact records
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-ccp-contact-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-ccp-contact-records
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-ccp-contact-records,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-ccp-contact-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-ccp-contact-records},
note = {Source note teams-with-amazon-connect-ccp-contact-records, checked 2026-09-25}
}