Source note · Connecting Unified CM to Amazon Connect
In the CCP an agent transfers to an external number by calling it from Quick connects or the number pad, choosing Join once it connects, then choosing Leave to complete the transfer.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer calls to a quick connect or external phone number using the Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · To transfer to a quick connect or to an external number, steps 1-4
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-ccp-join-leave. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-ccp-join-leave
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-ccp-join-leave,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-ccp-join-leave},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-ccp-join-leave},
note = {Source note cucm-with-amazon-connect-ccp-join-leave, checked 2026-09-25}
}