Add an Amazon Lex bot to Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/amazon-lex.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS Site Terms; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Lex V2 bots, the Get customer input block lets the bot alias be chosen from a dropdown or set manually as an alias ARN, either typed or supplied by a dynamic attribute; in flow language this is ConnectParticipantWithLexBot with LexV2Bot.AliasArn. in context
• A Lex V2 bot is associated with a Connect instance in the AWS Connect console: select the instance, choose Flows, and in the Amazon Lex section pick the bot's Region, the bot, and a bot alias, then choose Add Lex Bot. in context
• AWS's reference walkthrough hands a caller to an agent by wiring the bot's SpeakToAgent intent branch from Get customer input to a Set working queue block followed by a Transfer to queue block. in context
• AWS ended support for Amazon Lex V1 on September 15, 2025; after that date the Lex V1 console and Lex V1 resources are no longer accessible, and AWS directs customers to migrate to Amazon Lex V2. in context
• For a single Lex bot serving multiple locales, AWS recommends a Set contact attributes block at the start of the flow configured with the $.LanguageCode system attribute. in context
• AWS instructs that production Connect flows use an alias other than TestBotAlias (Lex V2) or $LATEST (Lex Classic), because those support only a limited number of concurrent calls to the bot. in context
• When a Lex V2 bot is associated with a Connect instance, Connect updates the bot's Amazon Lex resource-based policy to grant Connect permission to invoke the bot. in context
• Amazon Lex bots invoked from an Amazon Connect flow accept both spoken utterances and keypad (DTMF) input, so callers can choose to key sensitive values such as account numbers instead of speaking them. in context
• With a Lex V2 bot, the Connect contact's language attribute must match the locale the bot was built with; this differs from Lex Classic, and the language is set with the Set voice block (Set language attribute) or a Set contact attributes block. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Add an Amazon Lex bot to Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-add-lex-bot

BibTeX

@misc{warmtransfer-aws-connect-add-lex-bot,
  title  = {Add an Amazon Lex bot to Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-add-lex-bot},
  note   = {Amazon Web Services, accessed 2026-09-25}
}