Source note · Amazon Lex bots in Amazon Connect
AWS's reference walkthrough hands a caller to an agent by wiring the bot's SpeakToAgent intent branch from Get customer input to a Set working queue block followed by a Transfer to queue block.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect with Amazon Lex
- Subsystem
- agent handoff
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Add an Amazon Lex bot to Connect Customer — Amazon Web Services · tier 2 current vendor documentation · subsection 'Finish the flow', 'To complete the SpeakToAgent intent' steps
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-handoff-queue-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-handoff-queue-pattern
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-handoff-queue-pattern,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-handoff-queue-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-handoff-queue-pattern},
note = {Source note amazon-connect-lex-bots-handoff-queue-pattern, checked 2026-09-25}
}