Source note · Amazon Lex bots in Amazon Connect
Amazon Lex bots invoked from an Amazon Connect flow accept both spoken utterances and keypad (DTMF) input, so callers can choose to key sensitive values such as account numbers instead of speaking them.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect with Amazon Lex
- Subsystem
- voice self-service
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Add an Amazon Lex bot to Connect Customer — Amazon Web Services · tier 2 current vendor documentation · introductory paragraphs before 'Create an Amazon Lex bot'
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-speech-and-dtmf-input. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-speech-and-dtmf-input
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-speech-and-dtmf-input,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-speech-and-dtmf-input},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-speech-and-dtmf-input},
note = {Source note amazon-connect-lex-bots-speech-and-dtmf-input, checked 2026-09-25}
}