GoTo Connect

See also

Sources

1. 1
   Under GoTo's 911 policy, the customer must give an updated address when a device's physical location changes.

   911 Service Availability Policy · E911 paragraph on address registration, following sentence · Checked 2026-09-25
2. 2
   GoTo's 911 Service Availability Policy requires customers to register a physical address for each calling device on their PBX to support E911.

   911 Service Availability Policy · E911 paragraph on address registration · Checked 2026-09-25
3. 3
   GoTo's policy says its business telephone service, including 911 dialing, will not work during a power loss, a broadband outage, or a LAN/WAN obstruction that blocks access to GoTo's platform.

   911 Service Availability Policy · limitations paragraph · Checked 2026-09-25
4. 4
   GoTo Connect's feature page lists AI features including interaction summaries, sentiment and topic detection, topic-flag detection, AI call summary and AI transcription.

   GoTo Connect VoIP Phone System Features · AI Optimization section · Checked 2026-09-25
5. 5
   AI Quality Management, an add-on that automatically evaluates interactions for agent coaching, was released for GoTo Connect Contact Center in December 2025.

   What's New at GoTo | Product Updates and Innovations · December 2025 section, 'AI Quality Management' card · Checked 2026-09-25
6. 6
   GoTo's December 2025 release added AI Receptionist observability, custom multilingual greetings, language support and advanced knowledge ingestion from business content.

   What's New at GoTo | Product Updates and Innovations · December 2025 section, four 'AI Receptionist:' cards · Checked 2026-09-25
7. 7
   GoTo Connect APIs moved from host api.jive.com to api.goto.com, with the legacy host to be decommissioned after 2025-09-30; paths, auth headers and payloads stay the same.

   GoTo Connect APIs Host Migration · Old host / New host / Deadline sections · Checked 2026-09-25
8. 8
   GoTo's host-migration guide warns that the api.goto.com platform uses changed rate limiting that may affect existing integrations.

   GoTo Connect APIs Host Migration · Breaking changes, Rate Limiting · Checked 2026-09-25
9. 9
   GoTo APIs use the OAuth 2.0 authorization code flow, with authorization codes exchanged at https://authentication.logmeininc.com/oauth/token.

   How to obtain an OAuth access token · token request section · Checked 2026-09-25
10. 10
    The GoTo token guide's sample response shows an access token expires_in of 3600 seconds and a refresh token valid until product logout.

    How to obtain an OAuth access token · token response section, expires_in field · Checked 2026-09-25
11. 11
    Because BYOC is an enumerated call-provider value, GoTo Connect probably supports some bring-your-own-carrier calling path, but its setup and availability are not documented in this packet.inferred

    GoTo Developer Center Changelog · entry 09/11/2026, callProvider values · Checked 2026-09-25
12. 12
    On 2026-02-18 the GoTo Connect Call Control API added an endpoint to start call recordings.

    GoTo Developer Center Changelog · entry 02/18/2026, GoToConnect Call Control · Checked 2026-09-25
13. 13
    The Call Events Report guide requires OAuth scopes cr.v1.read and call-events.v1.notifications.manage and fetches full reports at /call-events-report/v1/reports/{conversationSpaceId} on api.goto.com.

    Fetching Call Events Reports · Prerequisites / scopes and endpoint sections · Checked 2026-09-25
14. 14
    A GoTo Connect Call Events Report becomes available as soon as a call completes, though post-call analysis content may arrive later.

    Fetching Call Events Reports · introduction · Checked 2026-09-25
15. 15
    On 2026-09-11 the Call Events Report API gained a callProvider field on phone participants, with values including PSTN, BYOC and WHATSAPP.

    GoTo Developer Center Changelog · entry 09/11/2026, GoToConnect Call Events Report, callProvider · Checked 2026-09-25
16. 16
    On 2025-01-06 GoTo added a GoTo Connect Call Queue API to log users out of call queues.

    GoTo Developer Center Changelog · entry 01/06/2025, GoToConnect Call Queue · Checked 2026-09-25
17. 17
    GoTo Connect Contact Center advertises callback queues to reduce caller wait times.

    GoTo Connect Contact Center: Features & Pricing · Agent tools section · Checked 2026-09-25
18. 18
    The GoTo Connect Contact Center page names integrations with Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow.

    GoTo Connect Contact Center: Features & Pricing · Integrations section · Checked 2026-09-25
19. 19
    The GoTo Connect Contact Center plan lists skills assignment, agent monitoring and coaching, an auto-dialer and co-browsing.

    GoTo Connect Plans & Pricing · Contact Center plan card · Checked 2026-09-25
20. 20
    GoTo Connect Contact Center supervisor tools include call monitoring with listen and whisper modes, call recording and coaching, plus a real-time dashboard of queues and agent activity.

    GoTo Connect Contact Center: Features & Pricing · Agent tools and dashboards sections · Checked 2026-09-25
21. 21
    On 2026-08-27 the Call Events Report API added four AI Receptionist action types and seven AI Insight action types, the latter carrying a transcriptId.

    GoTo Developer Center Changelog · entries 08/27/2026, GoToConnect Call Events Report · Checked 2026-09-25
22. 22
    A Conditional Routing node for GoTo Connect dial plans was announced in GoTo's December 2025 product updates; it routes calls using dynamic rules and caller data.

    What's New at GoTo | Product Updates and Innovations · December 2025 section, 'Conditional Routing Node' card · Checked 2026-09-25
23. 23
    The GoTo Connect pricing page gives contact limits of 2,000 for Phone System, 250,000 for CX and Contact Center, and 1 million for CX Complete.

    GoTo Connect Plans & Pricing · plan comparison, contacts row · Checked 2026-09-25
24. 24
    GoTo Connect CX Complete includes an AI Receptionist that answers and routes calls 24/7.

    GoTo Launches GoTo Connect CX Complete, Turning Every Employee into a Customer Experience Champion · AI automation paragraph · Checked 2026-09-25
25. 25
    GoTo Connect CX Complete combines the phone system with AI CX tools and interactions over phone, text, web chat, WhatsApp and webinar.

    GoTo Launches GoTo Connect CX Complete, Turning Every Employee into a Customer Experience Champion · opening paragraphs · Checked 2026-09-25
26. 26
    GoTo announced GoTo Connect CX Complete on 2026-05-19 as an offering for small and midsized businesses that unifies GoTo Connect's customer-experience capabilities.

    GoTo Launches GoTo Connect CX Complete, Turning Every Employee into a Customer Experience Champion · dateline and opening paragraph · Checked 2026-09-25
27. 27
    The GoTo Connect CX plan adds digital channels (WhatsApp, SMS, social and web chat), a team inbox and enhanced reporting to the Phone System plan.

    GoTo Connect Plans & Pricing · Customer Experience (CX) plan card · Checked 2026-09-25
28. 28
    GoTo's call-events-report-demo repository is an MIT-licensed Node.js sample that needs OAUTH_CLIENT_ID, OAUTH_CLIENT_SECRET and ACCOUNT_KEY plus an OAuth redirect URI of http://127.0.0.1:12021/app/redirect.

    goto-developers/call-events-report-demo · README, configuration section; LICENSE · Checked 2026-09-25
29. 29
    GoTo's GoTo Connect phone catalogue filters devices by manufacturer (Poly, Yealink and Cisco) and includes conference, wireless and analog telephone adapter (ATA) categories.

    VoIP Phones and Virtual Phone Systems for Business | GoTo Connect (Formerly Jive) · device filter options · Checked 2026-09-25
30. 30
    The GoTo Connect Devices and Calls API makes and receives calls over WebRTC: you register a virtual device and an extension under it, exchange SDP, and need the webrtc.v1.write scope.

    Make and Receive Calls using the Devices and Calls API · Overview, scopes and workflow sections · Checked 2026-09-25
31. 31
    GoTo describes its dial plan editor as letting customers set wait times and send calls to voicemail boxes, auto attendants and ring groups, making real-time changes in an online portal without a technician.

    What is a Dial Plan Editor? · glossary body, definition paragraphs · Checked 2026-09-25
32. 32
    GoTo Connect's Dial Plan Editor is a drag-and-drop visual interface for building call flows.

    GoTo Connect VoIP Phone System Features · Admin Controls section, Dial Plan Editor entry · Checked 2026-09-25
33. 33
    Since 2026-03-26 the GoTo Connect Extension API's updateExtension accepts a callerId object for outbound caller ID; getExtension has returned it since 2026-03-20.

    GoTo Developer Center Changelog · entries 03/26/2026 and 03/20/2026, GoToConnect Extension API · Checked 2026-09-25
34. 34
    GoTo Connect was formerly branded Jive; the legacy API host was api.jive.com.

    VoIP Phones and Virtual Phone Systems for Business | GoTo Connect (Formerly Jive) · page title '(Formerly Jive)' · Checked 2026-09-25
35. 35
    The GoTo Connect pricing page advertises free calls to 50+ countries, with region-specific variations.

    GoTo Connect Plans & Pricing · shared features list · Checked 2026-09-25
36. 36
    A GoTo Connect Historical Queue Metrics API, added on 2026-02-27, returns queue metrics in 15-minute intervals going back up to 13 months.

    GoTo Developer Center Changelog · entry 02/27/2026, GoToConnect Historical Queue Metrics · Checked 2026-09-25
37. 37
    All GoTo Connect plans include video meetings for up to 250 participants, per the pricing page.

    GoTo Connect Plans & Pricing · shared features list · Checked 2026-09-25
38. 38
    The GoTo Connect Messaging V2 API, added on 2026-06-16, sends messages over SMS/MMS, WhatsApp, web chat, Facebook Messenger, Instagram and email.

    How to use the Messaging V2 API · Supported channels section · Checked 2026-09-25
39. 39
    Messaging V2 limits SMS to 10 recipients per message and 2 MB of attachments, and pre-signed attachment URLs expire after 60 seconds.

    How to use the Messaging V2 API · Message limits section · Checked 2026-09-25
40. 40
    Messaging V2 cannot start an outbound-first conversation on email, Facebook or Instagram (the contact must already exist or have initiated contact), and WhatsApp messages cannot mix text and attachments.

    How to use the Messaging V2 API · Message limits section, per-channel constraints · Checked 2026-09-25
41. 41
    The GoTo Connect Notification Channel API supports webhook and WebSocket channels; webhook channels have a lifetime of 2,147,483,647 seconds, while WebSocket channels expire after 1,200 seconds and need pings to stay alive.

    How to create a channel and receiving notifications · channel types and channel lifetime sections · Checked 2026-09-25
42. 42
    The same token and user must be used to create a notification channel and the subscription to the GoTo service it serves.

    How to create a channel and receiving notifications · scopes / subscription note · Checked 2026-09-25
43. 43
    As of 2026-09-25 the GoTo Connect pricing page lists four plans: Phone System, Customer Experience (CX), CX Complete and Contact Center.

    GoTo Connect Plans & Pricing · plan cards · Checked 2026-09-25
44. 44
    Post-call surveys that collect caller feedback were listed as a GoTo Connect update in the December 2025 release.

    What's New at GoTo | Product Updates and Innovations · December 2025 section, 'Post-Call Surveys' card · Checked 2026-09-25
45. 45
    The GoTo Connect pricing page as accessed on 2026-09-25 showed no per-user price for any plan and directed buyers to contact sales.

    GoTo Connect Plans & Pricing · plan cards, call-to-action buttons · Checked 2026-09-25
46. 46
    On 2026-08-27 GoTo removed the deprecated outcome field from the Queue Caller Details API; integrations must use callOutcome.

    GoTo Developer Center Changelog · entry 08/27/2026, GoToConnect Queue Caller Details · Checked 2026-09-25
47. 47
    Keyword search across call transcripts was listed as a GoTo Connect update in the December 2025 release.

    What's New at GoTo | Product Updates and Innovations · December 2025 section, 'Transcript Search' card · Checked 2026-09-25
48. 48
    The GoTo Connect pricing page lists unlimited auto attendants and call queues as a feature shared across all plans.

    GoTo Connect Plans & Pricing · shared features list · Checked 2026-09-25
49. 49
    Since 2026-07-29 the GoTo Connect Voicemail Forward endpoint accepts an optional notes field of up to 1,000 characters; the forward API itself was added on 2026-02-26.

    GoTo Developer Center Changelog · entries 07/29/2026 and 02/26/2026, GoToConnect Voicemail · Checked 2026-09-25
50. 50
    GoTo lists the Yealink T40G as a 3-line PoE phone for GoTo Connect with secure provisioning that uses encryption for provisioning and software upgrades.

    Yealink T40G SIP Phone with Secure Provisioning | GoToConnect Phones · product description and specifications · Checked 2026-09-25

Documents

Cite this page

WarmTransfer. (2026, September 25). GoTo Connect. WarmTransfer. https://warmtransfer.net/knowledge/goto-connect

@misc{warmtransfer-goto-connect,
  title  = {GoTo Connect},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/goto-connect},
  note   = {Verified 2026-09-25}
}