What's New at GoTo | Product Updates and Innovations

Publisher

GoTo

URL

https://www.goto.com/resources/product-updates

Published

2025-12-01

Updated

unknown

Accessed

2026-09-25

HTTP status

206

License

GoTo proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• AI Quality Management, an add-on that automatically evaluates interactions for agent coaching, was released for GoTo Connect Contact Center in December 2025. in context
• GoTo's December 2025 release added AI Receptionist observability, custom multilingual greetings, language support and advanced knowledge ingestion from business content. in context
• A Conditional Routing node for GoTo Connect dial plans was announced in GoTo's December 2025 product updates; it routes calls using dynamic rules and caller data. in context
• Post-call surveys that collect caller feedback were listed as a GoTo Connect update in the December 2025 release. in context
• Keyword search across call transcripts was listed as a GoTo Connect update in the December 2025 release. in context

Cite this source record

APA

WarmTransfer. (2025, December 1). What's New at GoTo | Product Updates and Innovations. WarmTransfer. https://warmtransfer.net/knowledge/sources/goto-product-updates

BibTeX

@misc{warmtransfer-goto-product-updates,
  title  = {What's New at GoTo | Product Updates and Innovations},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/goto-product-updates},
  note   = {GoTo, accessed 2026-09-25}
}