Registering Zoom Phone numbers for SMS

See also

Sources

1. 1
   Zoom limits a 10DLC campaign to 49 numbers by default and attributes the limit to a T-Mobile restriction.

   SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Limitations for 10-Digit Long Code compliance · Checked 2026-10-14
2. 2
   To put 50 or more numbers on a Zoom 10DLC campaign, the customer submits a Zoom Support request under Zoom Phone Number Porting with type 10DLC/TF SMS Verification after campaign approval.

   SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Assign 50 or more numbers to the SMS campaign · Checked 2026-10-14
3. 3
   In Zoom Phone, SMS must be enabled at the account level before it can be enabled at the site or extension level, and is set under Messaging & Fax in Zoom Phone settings.

   Setting up SMS · Enabling SMS, account level · Checked 2026-10-14
4. 4
   Zoom's SMS field guide says to allow up to three business days after submitting the LOA for SMS/MMS to be activated on assigned numbers.disputed

   Zoom Phone SMS Field Guide: 10DLC Compliance · Assign Zoom Phone Numbers to Your SMS Campaign · Checked 2026-10-14
5. 5
   Zoom's 10DLC KB says assigning 49 or fewer numbers to an SMS campaign typically takes 48 hours but can take longer.disputed

   SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Assign 49 numbers or less to the SMS campaign, step 8 · Checked 2026-10-14
6. 6
   Assigning Zoom Phone numbers to a 10DLC campaign requires completing an SMS letter of authorization (LOA) in the assignment flow.

   SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to assign Zoom Phone numbers to an SMS campaign · Checked 2026-10-14
7. 7
   Zoom states that 10DLC brand approval usually takes 1 to 2 hours.

   Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Brand > Step 3: Confirmation · Checked 2026-10-14
8. 8
   A Zoom 10DLC brand must be created and approved before an SMS campaign can be created.

   SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Prerequisites · Checked 2026-10-14
9. 9
   A submitted Zoom 10DLC brand cannot be edited; to change it the admin must delete the brand and resubmit.

   SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to create a brand to register the business information and phone numbers, Notes · Checked 2026-10-14
10. 10
    Zoom's 10DLC KB introduction says campaign approval takes 1 to 2 weeks because of a backlog with downstream carriers and providers.disputed

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Introductory text before first heading · Checked 2026-10-14
11. 11
    Zoom tells admins to allow up to 4 weeks for carriers to review and approve a submitted 10DLC campaign.disputed

    Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Campaign > Step 3: Confirmation · Checked 2026-10-14
12. 12
    Zoom notifies account admins on days 15, 30 and 45 about campaigns with no assigned numbers and automatically deletes such a campaign at the 60-day mark.

    Changes to 10DLC Non Usage fines · Article body, notification and deletion paragraph · Checked 2026-10-14
13. 13
    Zoom 10DLC campaigns cannot be shared across applications, so Zoom Phone, Zoom Contact Center and Zoom Meetings numbers need product-specific campaigns.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to create an SMS campaign · Checked 2026-10-14
14. 14
    Zoom's SMS field guide tells Canadian businesses to enter their Business Identification Number (BIN) during 10DLC brand creation.disputed

    Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Brand > Step 1: Brand Summary · Checked 2026-10-14
15. 15
    Zoom's 10DLC KB tells Canadian businesses to enter their Employer Identification Number (EIN) as the tax number during brand creation.disputed

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to create a brand to register the business information and phone numbers · Checked 2026-10-14
16. 16
    Zoom states that US and Canada mobile carriers require 10DLC campaign registration for business-to-consumer (A2P) messaging sent from Zoom numbers.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Introductory section before first heading · Checked 2026-10-14
17. 17
    Zoom states that as of February 3 2025 all customers must add their phone numbers to an approved 10DLC campaign to keep using SMS/MMS on those numbers.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Introductory section before first heading · Checked 2026-10-14
18. 18
    By default a Zoom account can create one 10DLC brand in the web portal; additional brands require contacting Zoom.

    Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Brand, introductory notice · Checked 2026-10-14
19. 19
    By default a Zoom account can create one Zoom Phone campaign; an account that is also a Zoom Contact Center or Zoom Meetings customer may create two campaigns, one per product.

    Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Campaign, introductory section · Checked 2026-10-14
20. 20
    After SMS is disabled on Zoom Phone numbers by unassigning their campaign, re-enabling them requires creating a new campaign.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Unassign a campaign from phone numbers · Checked 2026-10-14
21. 21
    Mobile operators levy a $250 fine for each 10DLC campaign that has no phone numbers assigned within 60 days of its creation.

    Changes to 10DLC Non Usage fines · Article body, fine paragraph · Checked 2026-10-14
22. 22
    Zoom passes through a charge of $5 per month for each additional registered 10DLC brand.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Limitations for 10-Digit Long Code compliance · Checked 2026-10-14
23. 23
    Zoom does not charge for the first 10DLC brand or the first low-volume campaign.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Limitations for 10-Digit Long Code compliance · Checked 2026-10-14
24. 24
    Zoom charges $10 per campaign per month for high-volume 10DLC campaigns, which are the default tier.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Limitations for 10-Digit Long Code compliance · Checked 2026-10-14
25. 25
    Zoom Phone SMS requires an assigned Zoom Phone calling plan and a 10-digit phone number, and is not available on physical desk phones.

    Zoom Phone SMS Field Guide: Requirements · Calling plans; Other limitations · Checked 2026-10-14
26. 26
    Enabling the SMS policy toggle in Zoom Phone settings does not by itself let a US/Canada number send SMS; the number must also be on an approved 10DLC campaign or be a verified toll-free number.inferred

    SMS messaging capabilities and verification status · Verification requirements by region; Messaging capability Disabled · Checked 2026-10-14
27. 27
    The two Zoom navigation paths for 10DLC setup (Number Management > SMS Campaigns and Admin Center > Product configuration > Numbers > SMS Setup) probably reflect an admin portal redesign, so the field guide path may be outdated.inferred

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to check brand status (compared with field guide Create a Brand step 2) · Checked 2026-10-14
28. 28
    Zoom's SMS field guide directs admins to Number Management > SMS Campaigns in the web portal to start 10DLC brand creation.

    Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Brand, step 2 · Checked 2026-10-14
29. 29
    Zoom's KB places brand and campaign status under Admin Center > Product configuration > Numbers > SMS Setup, with Brand Status under My Brand and Campaign Status under SMS Campaigns.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to check brand status; How to check campaign status · Checked 2026-10-14
30. 30
    Zoom warns that a 10DLC campaign will be rejected if the privacy policy mentions sharing or selling phone numbers for marketing or lead generation.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Prerequisites · Checked 2026-10-14
31. 31
    Zoom requires 10DLC campaign sample messages to include the brand name and end with a STOP opt-out instruction.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to create an SMS campaign, Carrier questions · Checked 2026-10-14
32. 32
    Zoom's SMS field guide says Zoom Phone SMS is available in the US, Canada, UK and Australia, and not in New Zealand or Ireland.disputed

    Zoom Phone SMS Field Guide: Requirements · Supported countries · Checked 2026-10-14
33. 33
    Zoom's SMS FAQ says only US or Canada direct phone numbers can send SMS and international numbers cannot.disputed

    Frequently asked questions about SMS · Which phone numbers can I use to send/receive SMS messages?; Can I use my international phone number to send SMS messages? · Checked 2026-10-14
34. 34
    Zoom sole proprietor brand creation requires SMS two-factor verification to a wireless mobile number, and the 2FA code expires after 24 hours.

    10DLC support for sole proprietors · Brand creation · Checked 2026-10-14
35. 35
    Zoom supports 10DLC registration for sole proprietor entities without requiring an Employer Identification Number.

    10DLC support for sole proprietors · Overview · Checked 2026-10-14
36. 36
    Zoom sole proprietor 10DLC campaigns are only for companies with one employee, and multi-person businesses using them will be rejected.

    10DLC support for sole proprietors · Eligibility notes · Checked 2026-10-14
37. 37
    A Zoom sole proprietor 10DLC campaign can have only one phone number attached.

    10DLC support for sole proprietors · Limitations · Checked 2026-10-14
38. 38
    Zoom sole proprietor 10DLC campaigns are supported only for Zoom Phone and only in the United States and Canada.

    10DLC support for sole proprietors · Limitations · Checked 2026-10-14
39. 39
    Standard Zoom 10DLC brand registration requires a valid tax ID and does not accept Social Security Numbers.

    Zoom Phone SMS Field Guide: 10DLC Compliance · Create a Brand, Important notice · Checked 2026-10-14
40. 40
    The Campaign Registry states that brands cannot register directly with TCR and must register through a Campaign Service Provider.

    The Campaign Registry · IS OUR SERVICE FOR YOU? > Brands · Checked 2026-10-14
41. 41
    Zoom rejects a toll-free verification form that lacks opt-in screenshots or at least three sample messages.

    Enabling SMS on US and Canada Toll Free Numbers · Verification form requirements, Opt-in and Sample messages fields · Checked 2026-10-14
42. 42
    Zoom's US and Canada phone number requirements page lists SMS, MMS and International SMS among Zoom Phone toll-free number capabilities.disputed

    United States (US) & Canada phone number requirements · Supported Number Type table, Zoom Phone Toll-Free Capability row · Checked 2026-10-14
43. 43
    Zoom's toll-free SMS article says international messaging and group messaging are not supported from US/CA toll-free numbers.disputed

    Enabling SMS on US and Canada Toll Free Numbers · Limitations · Checked 2026-10-14
44. 44
    Zoom toll-free numbers in Pending Verification Status are not allowed to send text messages.

    Enabling SMS on US and Canada Toll Free Numbers · Verification status section · Checked 2026-10-14
45. 45
    Zoom bills SMS and MMS sent from toll-free numbers on a per-message basis.

    Enabling SMS on US and Canada Toll Free Numbers · Article introduction · Checked 2026-10-14
46. 46
    Zoom's toll-free SMS article title and prerequisites present toll-free SMS enablement as covering US and Canada toll-free numbers.disputed

    Enabling SMS on US and Canada Toll Free Numbers · Title and Prerequisites · Checked 2026-10-14
47. 47
    The porting section of Zoom's toll-free SMS article says toll-free SMS is only available in the US.disputed

    Enabling SMS on US and Canada Toll Free Numbers · Porting SMS-enabled toll-free numbers · Checked 2026-10-14
48. 48
    Zoom states that from January 31 2024 all toll-free numbers must complete verification before they can send or receive SMS.

    Enabling SMS on US and Canada Toll Free Numbers · Verification status section · Checked 2026-10-14
49. 49
    Porting an SMS-enabled toll-free number to Zoom requires a separate SMS LOA from the voice LOA, and the SMS port happens only after the voice port completes.

    Enabling SMS on US and Canada Toll Free Numbers · Porting SMS-enabled toll-free numbers · Checked 2026-10-14
50. 50
    Zoom toll-free SMS verification is requested by opening a Zoom Support ticket of type Zoom Phone Number Porting with the completed Toll-Free Verification form attached, not through the 10DLC portal flow.

    Enabling SMS on US and Canada Toll Free Numbers · Steps to enable SMS on toll-free numbers · Checked 2026-10-14
51. 51
    The FAQ section of Zoom's toll-free SMS article says toll-free verification takes 4 to 6 weeks on average.disputed

    Enabling SMS on US and Canada Toll Free Numbers · FAQ section · Checked 2026-10-14
52. 52
    Zoom requires toll-free verification before messaging can be used on US/Canada toll-free numbers; this is separate from 10DLC brand and campaign registration.

    Enabling SMS on US and Canada Toll Free Numbers · Prerequisites; article introduction · Checked 2026-10-14
53. 53
    One section of Zoom's toll-free SMS article says toll-free verification can take up to four weeks.disputed

    Enabling SMS on US and Canada Toll Free Numbers · Steps to enable SMS on toll-free numbers · Checked 2026-10-14
54. 54
    Zoom toll-free SMS verification is processed by Zipwhip, a third party outside Zoom's control.

    Enabling SMS on US and Canada Toll Free Numbers · Verification process · Checked 2026-10-14
55. 55
    Adding a number to a Zoom 10DLC campaign when its SMS is currently handled by a third-party provider moves the number's SMS to Zoom.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to view phone numbers assigned to a campaign, note in step 4 · Checked 2026-10-14
56. 56
    Zoom describes 10DLC registration as three steps in order: create and get approval for a brand, create and get approval for a campaign, then assign phone numbers to the campaign.

    Zoom Phone SMS Field Guide: 10DLC Compliance · Opening section before Create a Brand · Checked 2026-10-14
57. 57
    Zoom Phone numbers that are not assigned to an approved 10DLC campaign cannot send SMS until they are assigned to one.

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to assign Zoom Phone numbers to an SMS campaign, introductory text · Checked 2026-10-14
58. 58
    Zoom shows a number's messaging verification status as Verified, Pending (initiated but not complete) or Unverified.

    SMS messaging capabilities and verification status · Verification status · Checked 2026-10-14
59. 59
    Zoom does not process inbound SMS sent to Zoom Contact Center numbers that are not on a campaign; such engagements are auto-closed and logged as Consumer SMS Blocked (No SMS Campaign).

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · Zoom Contact Center section on unregistered numbers · Checked 2026-10-14
60. 60
    Zoom's in-portal brand and campaign forms likely act as the CSP submission path to The Campaign Registry for Zoom-hosted numbers, so customers do not need their own TCR or CSP account for Zoom Phone texting.inferred

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings · How to create a brand; How to create an SMS campaign (read with TCR IS OUR SERVICE FOR YOU?) · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Registering Zoom Phone numbers for SMS. WarmTransfer. https://warmtransfer.net/knowledge/zoom-phone-sms-registration

@misc{warmtransfer-zoom-phone-sms-registration,
  title  = {Registering Zoom Phone numbers for SMS},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/zoom-phone-sms-registration},
  note   = {Verified 2026-10-14}
}