Managing Virtual Agents in Zoom Phone

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083507

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Zoom Phone, a virtual agent can be assigned to a Classic auto receptionist, a call queue, a shared line or an individual extension. in context
• Zoom Phone virtual agent policies include automatic call recording, with optional transcription and a disclaimer, and a data retention setting that deletes data after a set period. in context
• Zoom Phone's virtual agent list can include third-party agents, which are managed through an integration number that admins can copy or edit and through the Zoom App Marketplace. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Managing Virtual Agents in Zoom Phone. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0083507-zva-in-zoom-phone

BibTeX

@misc{warmtransfer-zoom-support-kb0083507-zva-in-zoom-phone,
  title  = {Managing Virtual Agents in Zoom Phone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0083507-zva-in-zoom-phone},
  note   = {Zoom Communications, accessed 2026-10-02}
}