Setting up emergency response locations (ERL/ELIN)

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064642

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom Phone updates the public address of record for each phone number used as an ELIN to match the emergency address defined for the corresponding location. in context
• Zoom Phone requires an ELIN assignment for every location whose emergency address is outside the US or Canada. in context
• Zoom says many countries and BYOC carriers do not support next-generation emergency call signalling and require ERL and ELIN instead. in context
• ELINs are assigned on the Emergency Services tab under Nomadic Emergency Services > Manage Locations > the 'Lack of ELIN' tab by clicking Set in the ELIN column for each location, choosing a number and confirming; a 'Personal Location' tab is available when personal locations are enabled. in context
• For a BYOC ELIN the customer's carrier must update the number's public address of record to match the emergency address configured in Zoom, whereas for a Zoom native ELIN Zoom updates the public address record itself within about a week. in context
• ELINs are unnecessary for locations inside the US or Canada when Zoom is the carrier for emergency calls. in context
• A number chosen as an ELIN must support incoming and outgoing calling and must have normal status. in context
• Zoom's ERL/ELIN article lists as prerequisites a Zoom Phone license, account owner or admin privileges, emergency addresses set up, emergency calling set up with calls routing to a PSAP, nomadic emergency services set up, and at least one site outside the US or Canada. in context
• An ELIN is required for every location whose emergency address is outside the US or Canada, for locations served by a BYOC carrier for emergency calling, and for BYOC accounts inside the US or Canada where Zoom is not the emergency carrier. in context
• Zoom's documented ERL/ELIN test is to create a test site with nomadic emergency services and emergency addresses, route emergency calls to the Internal Safety Response Team first with PSAP after Max Holding Time set to its highest value, place an emergency call that the safety team answers before overflow, and confirm in the call logs that the outbound caller ID is the location's ELIN. in context
• An ELIN is removed from Manage Locations > the 'Redundant ELIN' tab with Unbind, either for all redundant ELINs at once or for one ELIN from its ellipsis menu. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Setting up emergency response locations (ERL/ELIN). WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-support-kb0064642-erl-elin

BibTeX

@misc{warmtransfer-zoom-support-kb0064642-erl-elin,
  title  = {Setting up emergency response locations (ERL/ELIN)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-support-kb0064642-erl-elin},
  note   = {Zoom Communications, accessed 2026-09-24}
}