Zoom Virtual Agent Explainer

Publisher

Zoom Communications

URL

https://library.zoom.com/business-services/zoom-virtual-agent/zoom-virtual-agent-explainer

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Zoom website terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom lists web, WhatsApp, Facebook Messenger, SMS, Zoom Chat and Microsoft Teams as chat channels for Zoom Virtual Agent. in context
• Some Zoom Virtual Agent capabilities must be activated by Zoom, including multimodal uploads, Okta integration, outbound calling, the Business Hours tool, the skill library and custom actions. in context
• ZVA knowledge bases can be populated through API integrations with Zendesk, ServiceNow, Salesforce, Kustomer, Freshdesk and Confluence. in context
• Zoom Virtual Agent allows up to 100 knowledge bases per account and up to 5,000 articles per knowledge base. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Zoom Virtual Agent Explainer. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-library-zva-explainer

BibTeX

@misc{warmtransfer-zoom-library-zva-explainer,
  title  = {Zoom Virtual Agent Explainer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-library-zva-explainer},
  note   = {Zoom Communications, accessed 2026-10-02}
}