Managing dial plan functionality

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0079206

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Zoom proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Zoom implements the E.164 numbering plan for its global dial plan, and all BYOC-P SIP trunks must send and receive E.164 dialing strings. in context
• Zoom's dial plan checks account-level external contacts first, then routing rules with site-specific rules before account-wide rules, and stops at the first match. in context
• External contacts whose routing path is set to a SIP group are treated as BYOP calls, so BYOC-only deployments should use PSTN routing or leave that field blank. in context
• Outbound PSTN routing follows the calling number's type: Zoom Native numbers route through Zoom's PSTN service and BYOC-P numbers route through the premises SIP trunk. in context
• Zoom routing rules can translate the called number before the route is selected, and Zoom describes them as the most flexible routing method. in context
• Routing rules that direct calls to another site's internal extension must prepend that site's site code to the extension. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Managing dial plan functionality. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0079206-dial-plan-functionality

BibTeX

@misc{warmtransfer-zoom-kb0079206-dial-plan-functionality,
  title  = {Managing dial plan functionality},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0079206-dial-plan-functionality},
  note   = {Zoom Communications, accessed 2026-09-24}
}