Source note · Zoom Phone routing and PSTN connectivity
External contacts whose routing path is set to a SIP group are treated as BYOP calls, so BYOC-only deployments should use PSTN routing or leave that field blank.
Checked 2026-09-24
calls to external contacts with a routing path set to SIP Group will still be treated as BYOP calls
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- dial-plan
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Managing dial plan functionality — Zoom Communications · tier 2 current vendor documentation · External contacts configuration / routing path
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-external-contact-sip-group. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-routing-external-contact-sip-group
BibTeX
@misc{warmtransfer-claim-zoom-phone-routing-external-contact-sip-group,
title = {Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-external-contact-sip-group},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-routing-external-contact-sip-group},
note = {Source note zoom-phone-routing-external-contact-sip-group, checked 2026-09-24}
}