Source note · Zoom Phone routing and PSTN connectivity
Zoom's dial plan checks account-level external contacts first, then routing rules with site-specific rules before account-wide rules, and stops at the first match.
Checked 2026-09-24
site-specific Routing Rules take precedence, followed by account-wide Routing Rules
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- dial-plan
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Managing dial plan functionality — Zoom Communications · tier 2 current vendor documentation · Dial plan order of operations
Cite this note
APA
WarmTransfer. (2026, September 24). Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-dial-plan-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-routing-dial-plan-order
BibTeX
@misc{warmtransfer-claim-zoom-phone-routing-dial-plan-order,
title = {Zoom Phone routing and PSTN connectivity: source note zoom-phone-routing-dial-plan-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-routing-dial-plan-order},
note = {Source note zoom-phone-routing-dial-plan-order, checked 2026-09-24}
}