Manage data retention policies for QM

Publisher

Calabrio (Webex WFO Help Center)

URL

https://wfohelp.com/doc/Content/user-guides/application-management/retention-qm-contact-flow.htm

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• QM retention periods are set separately for voice screen and text contacts and for the contact states Archive Unscored Scored HR Training and Tagged. in context
• A QM retention policy is created at Application Management > QM > QM Contact Flows > Retention and then assigned to a workflow at Application Management > QM > QM Contact Flows > Workflow Administration. in context
• Webex WFO deletes recording storage files once all applicable retention policies for the contact have expired. in context
• The QM retention page says the maximum retention time for voice screen and text is two years and that extending it requires contacting Calabrio Support. disputed in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Manage data retention policies for QM. WarmTransfer. https://warmtransfer.net/knowledge/sources/wfohelp-retention-qm-contact-flow

BibTeX

@misc{warmtransfer-wfohelp-retention-qm-contact-flow,
  title  = {Manage data retention policies for QM},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/wfohelp-retention-qm-contact-flow},
  note   = {Calabrio (Webex WFO Help Center), accessed 2026-10-01}
}