Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
The QM retention page says the maximum retention time for voice screen and text is two years and that extending it requires contacting Calabrio Support.
disputed · Checked 2026-10-01
The maximum retention time for voice, screen, and text is two years
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- QM retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- disputed
- Checked
- 2026-10-01
Sources
- Manage data retention policies for QM — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Maximum retention note
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-qm-retention-two-year-max. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-qm-retention-two-year-max
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-qm-retention-two-year-max,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-qm-retention-two-year-max},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-qm-retention-two-year-max},
note = {Source note wxcc-wfo-provisioning-setup-qm-retention-two-year-max, checked 2026-10-01}
}