Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
QM retention periods are set separately for voice screen and text contacts and for the contact states Archive Unscored Scored HR Training and Tagged.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- QM retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage data retention policies for QM — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Settings section
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-qm-retention-contact-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-qm-retention-contact-types
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-qm-retention-contact-types,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-qm-retention-contact-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-qm-retention-contact-types},
note = {Source note wxcc-wfo-provisioning-setup-qm-retention-contact-types, checked 2026-10-01}
}