Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
A QM retention policy is created at Application Management > QM > QM Contact Flows > Retention and then assigned to a workflow at Application Management > QM > QM Contact Flows > Workflow Administration.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- QM retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage data retention policies for QM — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Create a retention policy and assign it to a workflow
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-qm-retention-create-assign. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-qm-retention-create-assign
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-qm-retention-create-assign,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-qm-retention-create-assign},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-qm-retention-create-assign},
note = {Source note wxcc-wfo-provisioning-setup-qm-retention-create-assign, checked 2026-10-01}
}