Supported File Types for Channels

Publisher

Cisco (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/supported-file-types-for-channels

Published

unknown

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• At the Webex Connect platform level, Live Chat inbound media includes jpeg, png, gif images, mp3 and wav audio and mp4 video, which is broader than the documents-only Webex Contact Center Livechat attachment list. in context
• The Webex Connect platform MMS channel limits both the overall payload and each media item to 750 KB, and media URLs must be publicly accessible. in context
• The Webex Connect platform WhatsApp channel accepts documents up to 100 MB, audio and video up to 16 MB, and images up to 5 MB. in context

Cite this source record

APA

WarmTransfer. (2026, October 14). Supported File Types for Channels. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-supported-file-types

BibTeX

@misc{warmtransfer-webexconnect-docs-supported-file-types,
  title  = {Supported File Types for Channels},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-supported-file-types},
  note   = {Cisco (Webex Connect documentation), accessed 2026-10-14}
}