Flows

Publisher

Cisco Systems, Inc. (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/flows-introduction

Published

unknown

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• In Webex Connect a flow is a collection of nodes representing the logic for 1 communication use case, the authoring surface is the flow canvas, and a node is a reusable building block containing pre-built functionality such as making HTTP requests, sending messages or evaluating conditions. fact in context
• Flow runs that were triggered before a new version was published continue to execute the configuration that was live when they started; only runs triggered after publication use the new configuration. fact in context
• The maximum allowed size of a Webex Connect flow is 10 MB, and Cisco recommends staying below that to avoid problems saving or publishing. fact in context
• Webex Connect models branching as node outcomes rather than as a separate error-path object: a node may expose 2 or more outcomes, and at least 1 must be connected to a subsequent node for the flow to continue. fact in context
• Webex Contact Center's Flow Designer and Webex Connect's Flow Builder are separate applications with separate sign-ins, separate tenants and separate node vocabularies, and the 2 are easily confused because both products use the words flow, node and voice, and Webex Connect's own builder contains voice and interactive-voice-response nodes. inference in context
• A Webex Connect flow version comment must not exceed 250 characters. fact in context
• Webex Connect previously shipped a separate Voice Flow Builder for building interactive voice response flows; that separate builder has been deprecated in favour of using voice nodes inside the single Flow Builder that also builds digital-channel flows. fact in context
• A Webex Connect flow has 2 states: Working Draft, saved but not serving traffic and permitted to contain errors, and Live, published and processing triggers. Save produces a Working Draft and Make Live publishes it; a live flow can afterwards be paused from the flow listing page. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 4). Flows. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-flows-introduction

BibTeX

@misc{warmtransfer-webexconnect-docs-flows-introduction,
  title  = {Flows},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-flows-introduction},
  note   = {Cisco Systems, Inc. (Webex Connect documentation), accessed 2026-09-04}
}