Introducing Service Apps for Webex Contact Center

Publisher

Cisco Webex for Developers

URL

https://developer.webex.com/blog/introducing-service-apps-for-webex-contact-center

Published

2025-04-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• An administrator must authorize a Contact Center service app in Control Hub before the service app token process can start. in context
• A Contact Center service app requests data for users across the whole organization and, unlike a user-authorized integration, does not break when the authorizing user leaves or changes password. in context
• A Contact Center service app may request any integration scope except spark:applications_token and spark:kms. in context
• Service apps and integrations both use OAuth 2.0, but a service app gets its access token differently: an administrator approves it rather than a user completing a browser sign-in. in context

Cite this source record

APA

WarmTransfer. (2025, April 25). Introducing Service Apps for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-wxcc-service-apps

BibTeX

@misc{warmtransfer-webex-dev-blog-wxcc-service-apps,
  title  = {Introducing Service Apps for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-wxcc-service-apps},
  note   = {Cisco Webex for Developers, accessed 2026-09-30}
}