Navigating Webex Contact Center API Authentication with Ease

Publisher

Cisco Webex for Developers

URL

https://developer.webex.com/blog/navigating-webex-contact-center-api-authentication-with-ease

Published

2024-03-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Webex developer blog post names cjds:admin_org_read and cjds:admin_org_write as the scopes a CJDS integration that reads and modifies data would use. in context
• Webex Contact Center API integrations use scopes such as cjp:config and cjp:config_read. The blog's example endpoint is on the US1 host api.wxcc-us1.cisco.com. in context
• A 2024 Cisco developer blog says Webex Contact Center OAuth integration access tokens expire after 14 days and refresh tokens after 90 days, and that refreshing the access token restarts the refresh token's 90-day window. in context
• In the integration flow the user signs in and grants permissions, Webex returns an authorization code to the integration's redirect URI, and the integration exchanges that code server-to-server for an access token. in context
• Scopes offered to a Contact Center integration include cjp:config, cjp:config_read, cjp:user, cjds:admin_org_read, cjds:admin_org_write and spark:people_read. in context
• Cisco advises developers to select only the minimal set of scopes their Contact Center integration needs. in context
• Webex Contact Center API integrations are authorized with the OAuth 2.0 grant flow. in context
• A Webex Contact Center access token has the form accessToken_ciCluster_orgID, so the org ID is the segment after the final underscore. in context
• Using a Webex Contact Center refresh token resets its 90-day lifetime, so an integration that refreshes regularly keeps access indefinitely. in context
• A Webex Contact Center integration access token lives 14 days (1,209,599 seconds) and its refresh token 90 days. disputed in context

Cite this source record

APA

WarmTransfer. (2024, March 20). Navigating Webex Contact Center API Authentication with Ease. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-wxcc-api-authentication

BibTeX

@misc{warmtransfer-webex-dev-blog-wxcc-api-authentication,
  title  = {Navigating Webex Contact Center API Authentication with Ease},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-wxcc-api-authentication},
  note   = {Cisco Webex for Developers, accessed 2026-09-30}
}