The A-Z of Webex Contact Center APIs: Agents

Publisher

Cisco Webex for Developers

URL

https://developer.webex.com/blog/the-a-z-of-webex-contact-center-apis-agents

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agent webhooks fire on agent login, agent logout and agent state change. in context
• Agent webhooks require the cjp:config and cjp:user scopes. disputed in context
• The cjp:user scope is used for agent-level access such as agent WebSocket connections, while administrator APIs such as Get Agent Activities need an administrator token with cjp:config_read. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). The A-Z of Webex Contact Center APIs: Agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-wxcc-agents-apis

BibTeX

@misc{warmtransfer-webex-dev-blog-wxcc-agents-apis,
  title  = {The A-Z of Webex Contact Center APIs: Agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-wxcc-agents-apis},
  note   = {Cisco Webex for Developers, accessed 2026-09-30}
}