Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
Custom applications receive agent login, logout and state-change notifications from Webex Contact Center by registering a bi-directional WebSocket with the Subscribe Notification API.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- notification-api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-11-08
- Checked
- 2026-10-02
Sources
- The A-Z of Webex Contact Center APIs: Agents — Cisco Webex for Developers · tier 2 current vendor documentation · WebSocket Option
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-notif-websocket. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-notif-websocket
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-notif-websocket,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-notif-websocket},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-notif-websocket},
note = {Source note wxcc-desktop-connectivity-troubleshooting-notif-websocket, checked 2026-10-02}
}