Design Delightful Customer Experiences with Webex Contact Center Flow Designer

Publisher

Cisco Systems, Inc. (Webex for Developers)

URL

https://developer.webex.com/blog/design-delightful-customer-experiences-with-webex-contact-center-flow-designer

Published

2024-04-23

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Webex Contact Center HTTP activity is the point of interface with external systems and lets the target system be configured centrally in Control Hub as a custom connector. in context
• Webex Contact Center flow local variables can be passed to other flows through the GoTo activity or the Subflow activity. in context
• The Webex Contact Center Subflow activity packages reusable functionality for use in any number of flows, passing inputs into the subflow and returning outputs to the main flow. in context
• The Subflow activity packages reusable functionality for use in any number of flows, taking inputs and returning outputs to the main flow. in context
• Flow Designer media activities such as Play Message, Collect Digits and Menu support dynamic text-to-speech, where expressions embed custom data in the utterance and SSML adjusts how it is spoken. in context
• A Webex developer blog describes 5 categories of flow data: Local (custom flow) Variables, Global Variables, Caller Associated Data (CAD) Variables, Activity Output Variables, and Event Output Variables. in context
• The HTTP activity retrieves data from external systems with GET and sends data to them with the other supported verbs PUT, POST and DELETE. in context
• A 2024 Cisco developer blog says Play Message, Collect Digits and Menu support dynamic TTS, using expressions to insert custom data and SSML to change intonation. in context
• Flow Designer media activities such as Play Message, Collect Digits and Menu support dynamic text-to-speech that can embed flow data in the spoken text. in context
• Screen pops can be customised per agent, team, queue and customer by placing conditional or case logic before the Screen Pop activity. in context
• Flow variables marked agent viewable appear on the Agent Desktop, while those marked agent editable can also be modified on the Desktop. in context
• The Subflow activity passes inputs into the subflow and returns outputs to the main flow, so passed data can change the subflow's behaviour. in context
• Cisco says subflows can use the same integration interfaces as main flows, naming HTTP requests, digit collection and screen pops. in context

Cite this source record

APA

WarmTransfer. (2024, April 23). Design Delightful Customer Experiences with Webex Contact Center Flow Designer. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-flow-designer-design-cx

BibTeX

@misc{warmtransfer-webex-dev-blog-flow-designer-design-cx,
  title  = {Design Delightful Customer Experiences with Webex Contact Center Flow Designer},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-flow-designer-design-cx},
  note   = {Cisco Systems, Inc. (Webex for Developers), accessed 2026-09-04}
}