Screen pops can be customised per agent, team, queue and customer by placing conditional or case logic before the Screen Pop activity.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-04-23
- Checked
- 2026-09-30
Sources
- Design Delightful Customer Experiences with Webex Contact Center Flow Designer — Cisco Systems, Inc. (Webex for Developers) · tier 4 archived vendor documentation · section on Screen Pop
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-pop-conditional. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-pop-conditional
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-pop-conditional,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-pop-conditional},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-pop-conditional},
note = {Source note wxcc-screen-pop-setup-pop-conditional, checked 2026-09-30}
}