Flow Designer media activities such as Play Message, Collect Digits and Menu support dynamic text-to-speech, where expressions embed custom data in the utterance and SSML adjusts how it is spoken.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-04-23
- Checked
- 2026-09-30
Sources
- Design Delightful Customer Experiences with Webex Contact Center Flow Designer — Cisco Systems, Inc. (Webex for Developers) · tier 4 archived vendor documentation · section on personalising with dynamic text-to-speech
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-tts-dynamic-ssml. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-tts-dynamic-ssml
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-tts-dynamic-ssml,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-tts-dynamic-ssml},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-tts-dynamic-ssml},
note = {Source note wxcc-audio-prompts-setup-tts-dynamic-ssml, checked 2026-09-30}
}