The A-Z of Webex Contact Center APIs: Address Book

Publisher

Cisco (Webex for Developers blog)

URL

https://developer.webex.com/blog/the-a-z-of-webex-contact-center-apis-address-book

Published

2024-07-17

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The 2024 developer blog says the Address Book API offers create, read, update and delete operations on address books and on entries, plus bulk save of entries and bulk export, and that integrations need the cjp:config_write or cjp:config_read scope. in context
• The 2024 developer blog says an administrator creates an address book and adds it to a desktop profile that the agent is assigned to. in context
• The 2024 developer blog says an address book entry consists of a name and a phone number. in context
• The 2024 developer blog says the address book form asks for a name, a description, a Parent Type and Entries, and that Parent Type decides whether the book is available to all sites or to one specific site. in context
• A 2024 Cisco developer blog says an address book is created in Control Hub under Contact Center > Desktop Experience > Address Book by clicking Create Address Book. in context

Cite this source record

APA

WarmTransfer. (2024, July 17). The A-Z of Webex Contact Center APIs: Address Book. WarmTransfer. https://warmtransfer.net/knowledge/sources/webex-dev-blog-az-wxcc-apis-address-book

BibTeX

@misc{warmtransfer-webex-dev-blog-az-wxcc-apis-address-book,
  title  = {The A-Z of Webex Contact Center APIs: Address Book},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/webex-dev-blog-az-wxcc-apis-address-book},
  note   = {Cisco (Webex for Developers blog), accessed 2026-09-30}
}