The 2024 developer blog says the address book form asks for a name, a description, a Parent Type and Entries, and that Parent Type decides whether the book is available to all sites or to one specific site.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- address books
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-07-17
- Checked
- 2026-09-30
Sources
- The A-Z of Webex Contact Center APIs: Address Book — Cisco (Webex for Developers blog) · tier 4 archived vendor documentation · paragraph describing the Create Address Book form
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ab-form-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ab-form-fields
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ab-form-fields,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ab-form-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ab-form-fields},
note = {Source note wxcc-consult-transfer-setup-ab-form-fields, checked 2026-09-30}
}