The 2024 developer blog says an administrator creates an address book and adds it to a desktop profile that the agent is assigned to.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- address books
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-07-17
- Checked
- 2026-09-30
Sources
- The A-Z of Webex Contact Center APIs: Address Book — Cisco (Webex for Developers blog) · tier 4 archived vendor documentation · introductory paragraphs
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ab-assigned-via-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ab-assigned-via-profile
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ab-assigned-via-profile,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ab-assigned-via-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ab-assigned-via-profile},
note = {Source note wxcc-consult-transfer-setup-ab-assigned-via-profile, checked 2026-09-30}
}