The 2024 developer blog says the Address Book API offers create, read, update and delete operations on address books and on entries, plus bulk save of entries and bulk export, and that integrations need the cjp:config_write or cjp:config_read scope.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- address books
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-07-17
- Checked
- 2026-09-30
Sources
- The A-Z of Webex Contact Center APIs: Address Book — Cisco (Webex for Developers blog) · tier 4 archived vendor documentation · API operations list and scopes paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ab-api. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ab-api
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ab-api,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ab-api},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ab-api},
note = {Source note wxcc-consult-transfer-setup-ab-api, checked 2026-09-30}
}