Voice Insights SDK Events Reference (call quality events)

Publisher

Twilio

URL

https://www.twilio.com/docs/voice/voice-insights/api/call/details-sdk-call-quality-events

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Twilio documentation; copyright Twilio; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Twilio Voice SDK raises constant-audio-input-level when the microphone input level is unchanged for 20 seconds, and Twilio says such audio warnings usually indicate that the microphone has been muted. in context
• The Twilio Voice JavaScript SDK raises ice-connectivity-lost when ICE transitions to the disconnected state, meaning the previously selected ICE connection was lost and renegotiation is required. in context
• The Twilio Voice JavaScript SDK raises low-bytes-received or low-bytes-sent when bytes received or sent equal zero for three consecutive seconds. in context
• The Twilio Voice SDK raises network warnings when, in 3 of the last 5 samples, round trip time exceeds 400 ms (high-rtt), jitter exceeds 30 ms (high-jitter), packet loss exceeds 1% (high-packet-loss), or mean opinion score falls below 3.5 (low-mos). in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Voice Insights SDK Events Reference (call quality events). WarmTransfer. https://warmtransfer.net/knowledge/sources/twilio-docs-voice-insights-sdk-quality-events

BibTeX

@misc{warmtransfer-twilio-docs-voice-insights-sdk-quality-events,
  title  = {Voice Insights SDK Events Reference (call quality events)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/twilio-docs-voice-insights-sdk-quality-events},
  note   = {Twilio, accessed 2026-09-30}
}