The Twilio Voice SDK raises network warnings when, in 3 of the last 5 samples, round trip time exceeds 400 ms (high-rtt), jitter exceeds 30 ms (high-jitter), packet loss exceeds 1% (high-packet-loss), or mean opinion score falls below 3.5 (low-mos).
Checked 2026-09-30
- Vendor
- Twilio
- Product
- Twilio Voice SDK
- Subsystem
- call quality warning events
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Voice Insights SDK Events Reference (call quality events) — Twilio · tier 2 current vendor documentation · Network warnings table, rows high-rtt, low-mos, high-jitter, high-packet-loss
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-twilio-warn-net. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-twilio-warn-net
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-twilio-warn-net,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-twilio-warn-net},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-twilio-warn-net},
note = {Source note browser-softphone-audio-troubleshooting-twilio-warn-net, checked 2026-09-30}
}