The Twilio Voice JavaScript SDK raises ice-connectivity-lost when ICE transitions to the disconnected state, meaning the previously selected ICE connection was lost and renegotiation is required.
Checked 2026-09-30
- Vendor
- Twilio
- Product
- Twilio Voice JavaScript SDK
- Subsystem
- call quality warning events
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Voice Insights SDK Events Reference (call quality events) — Twilio · tier 2 current vendor documentation · Network warnings table, row ice-connectivity-lost
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-twilio-ice-lost. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-twilio-ice-lost
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-twilio-ice-lost,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-twilio-ice-lost},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-twilio-ice-lost},
note = {Source note browser-softphone-audio-troubleshooting-twilio-ice-lost, checked 2026-09-30}
}