Configuring and Using Outdial in Webex Contact Center

Publisher

Sunset Learning Institute

URL

https://www.sunsetlearning.com/configuring-and-using-outdial-in-webex-contact-center/

Published

2026-07-24

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

All rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Practitioners report that the outdial queue used for agent outdial is required but does not necessarily need agents assigned. field report in context
• A training-partner write-up describes agent outdial as needing four things in place: a call flow, an outbound queue (which need not have agents assigned), a default tenant ANI, and a desktop profile with outdial enabled. field report in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Configuring and Using Outdial in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/sunsetlearning-configuring-using-outdial-wxcc

BibTeX

@misc{warmtransfer-sunsetlearning-configuring-using-outdial-wxcc,
  title  = {Configuring and Using Outdial in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/sunsetlearning-configuring-using-outdial-wxcc},
  note   = {Sunset Learning Institute, accessed 2026-09-30}
}