Source note · Troubleshooting Webex Contact Center outdial
A training-partner write-up describes agent outdial as needing four things in place: a call flow, an outbound queue (which need not have agents assigned), a default tenant ANI, and a desktop profile with outdial enabled.
field report · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Outdial configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-07-24
- Status
- field report
- Checked
- 2026-09-30
Sources
- Configuring and Using Outdial in Webex Contact Center — Sunset Learning Institute · tier 4 archived vendor documentation · configuration requirements paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-fp-four-components. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-fp-four-components
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-fp-four-components,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-fp-four-components},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-fp-four-components},
note = {Source note wxcc-outdial-troubleshooting-fp-four-components, checked 2026-09-30}
}