Source note · Setting up agent outdial in Webex Contact Center
Practitioners report that the outdial queue used for agent outdial is required but does not necessarily need agents assigned.
field report · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-07-24
- Status
- field report
- Checked
- 2026-09-30
Sources
- Configuring and Using Outdial in Webex Contact Center — Sunset Learning Institute · tier 4 archived vendor documentation · Configuring and Using Outdial > configuration requirements, item 2
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-queue-no-agents-needed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-queue-no-agents-needed
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-queue-no-agents-needed,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-queue-no-agents-needed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-queue-no-agents-needed},
note = {Source note wxcc-outdial-setup-queue-no-agents-needed, checked 2026-09-30}
}