Testing call routing in your inbound queue

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Testing-call-routing-in-your-inbound-queue-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A number is assigned to an inbound queue under Routing > Queues by selecting the queue, opening DNIS Assignment, clicking Show All DNIS, checking the numbers and clicking Save. disputed in context
• The agent-side test is to log in to the agent interface, select the inbound queues under test on the second login page, choose Use integrated softphone as Login Type, check Start taking calls, then place test calls and confirm the agent receives them, call controls work and call information displays. in context
• The closed-queue test is to call the queue's test number while the queue is closed and verify the call routes as expected for after-hours calls or a configured schedule override, repeated for each inbound queue. in context
• The open-queue test is to have at least one agent logged in to the queue, call the number assigned to it, and verify that any workflow's DTMF options reach the right endpoints, audio prompts play, and the queue receives and processes the call and its queue events as configured. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Testing call routing in your inbound queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-test-call-routing

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-test-call-routing,
  title  = {Testing call routing in your inbound queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-test-call-routing},
  note   = {RingCentral, accessed 2026-09-30}
}