Source note · Setting up inbound queues in RingCentral RingCX
The agent-side test is to log in to the agent interface, select the inbound queues under test on the second login page, choose Use integrated softphone as Login Type, check Start taking calls, then place test calls and confirm the agent receives them, call controls work and call information displays.
Checked 2026-09-30
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Testing call routing in your inbound queue — RingCentral · tier 2 current vendor documentation · Testing from the agent perspective
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-test-agent-side. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-test-agent-side
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-test-agent-side,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-test-agent-side},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-test-agent-side},
note = {Source note ringcx-inbound-setup-test-agent-side, checked 2026-09-30}
}