Source note · Setting up inbound queues in RingCentral RingCX
The open-queue test is to have at least one agent logged in to the queue, call the number assigned to it, and verify that any workflow's DTMF options reach the right endpoints, audio prompts play, and the queue receives and processes the call and its queue events as configured.
Checked 2026-09-30
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Testing call routing in your inbound queue — RingCentral · tier 2 current vendor documentation · Testing while queue is open
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-test-open. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-test-open
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-test-open,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-test-open},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-test-open},
note = {Source note ringcx-inbound-setup-test-open, checked 2026-09-30}
}