Assigning an agent to an inbound queue

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Assigning-an-agent-to-an-inbound-queue-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• From the agent side, queues are assigned by opening the agent under Users > Agents, clicking Inbound Access, checking the queues and clicking Save; Show assigned queues filters the table to queues currently assigned. in context
• Assigning an agent to an inbound queue requires that the agent already exists, the inbound queue already exists, and the agent's security permissions allow inbound calls. in context
• From the queue side, agents are assigned by opening the queue under Routing > Voice queues & skills, clicking Agent Access, checking the agents and clicking Save; Show Assigned Agents filters the table to agents currently assigned. in context
• Agent rank cannot be used concurrently with priority groups or queue priority, and it must first be enabled at the account level by contacting RingCX support. in context
• Agent rank is set by entering a number in the Rank column of the queue's Agent Access table or the agent's Inbound Access table and clicking Save; a higher number means a higher priority. in context
• An agent is removed from an inbound queue by unchecking the agent in the queue's Agent Access table, or the queue in the agent's Inbound Access table, and saving. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Assigning an agent to an inbound queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-assign-agent-queue

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-assign-agent-queue,
  title  = {Assigning an agent to an inbound queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-assign-agent-queue},
  note   = {RingCentral, accessed 2026-09-30}
}